Refund Policy

At IT Maverick, customer satisfaction is our priority. This Refund Policy outlines the terms under which refunds may be issued for services booked through our website.

1. Eligibility for Refund

Customers are eligible to request a refund within 30 days of the service booking date, subject to the conditions below:

  • The service was not delivered as agreed
  • There was a verified issue or dissatisfaction with the service quality
  • The request is made within the 30-day period

2. Non-Eligible Refund Cases

Refunds will not be issued in the following situations:

  • Change of mind after service completion
  • Failure to attend the scheduled appointment (no-show)
  • Providing incorrect or incomplete booking information
  • Delays caused by the customer

3. Booking & Payment Clarification

  • IT Maverick currently does not process online payments through the website
  • Any payments (if applicable) are handled offline or in person
  • Refunds, if approved, will be processed through the original payment method agreed offline

4. Refund Request Process

To request a refund, customers must:

  • Contact us within 30 days of booking
  • Provide booking details (name, date, service type)
  • Clearly explain the reason for the refund request

5. Refund Approval

  • All refund requests are reviewed on a case-by-case basis
  • We reserve the right to approve or reject any request based on investigation
  • Approved refunds may take 5–10 business days to process

6. Partial Refunds

In some cases, partial refunds may be issued if:

  • The service was partially completed
  • Minor issues were reported that do not justify a full refund

7. Changes to This Policy

IT Maverick reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page.

8. Contact Us

If you have any questions about our Refund Policy: